FAQ & Help Center

Most Frequently Asked Questions

ORDERS

HOW DO I TRACK MY PARCEL?

HOW SECURE IS MY ONLINE ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

MY CARD IS BEING DECLINED, WHAT'S WRONG?

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

HOW DO I CHANGE OR CANCEL MY ORDER?

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL?

WHEN WILL MY ORDER BE PROCESSED?

I ORDERED SEVERAL ITEMS, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

SHIPPING

WHEN WILL MY ORDER BE SHIPPED?

WILL I RECEIVE A TRACKING NUMBER?

WHY IS THERE NO UPDATE TO MY TRACKING?

AM I ELIGIBLE FOR FREE SHIPPING?

ARE THERE ANY EXCHANGE RATES?

WILL I BE CHARGED CUSTOMS & TAXES?

RETURNS

HOW DO I REFUND/CANCEL MY ORDER?

WILL SHIPPING BE COVERED FOR MY RETURN?

AT IF I RECEIVE A DEFECTIVE ITEM?

HOW LONG IS THE REFUND PROCESS?

OTHER

I HAVE A QUESTION THAT HASN'T BEEN ANSWERED HERE, HOW DO I GET HOLD OF YOU?